Privacy policy

Last updated: March 14, 2026

At MemoryVault Box, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit our website, we may collect certain information about you, including:

Personal Information

When you place an order or contact us, we may collect information such as:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information
  • Order details

Device Information

We automatically collect certain information when you browse our website, including:

  • IP address
  • Browser type
  • Device type
  • Time zone
  • Pages viewed and browsing activity

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze website traffic.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders
  • Deliver purchased products and services
  • Communicate with you about your order
  • Provide customer support
  • Improve our website and services
  • Send promotional emails or updates (if you opt in)
  • Prevent fraud and maintain website security

3. Sharing Your Information

We do not sell your personal information.

However, we may share your information with trusted third parties that help us operate our business, such as:

  • Payment processors
  • Shipping providers
  • Website hosting services
  • Marketing and analytics providers

We may also disclose information when required by law or to protect our rights and customers.

4. Data Security

We take appropriate measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

5. Cookies

Cookies are small files stored on your device that help improve your browsing experience. They allow us to:

  • Understand how visitors use our website
  • Remember your preferences
  • Improve website performance

You can manage or disable cookies through your browser settings.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications

To exercise any of these rights, please contact us.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

MemoryVault Box

Phone: +44 1209 704295

Email: info@memoryvaultbox.com

Website: https://memoryvaultbox.com

Business Address: PetPoochie, 34 Pinfold Lane, Stapleford, Nottingham, NG9 8DL, UK